Chris Gray, Managing Director of the Aged, Disability & Community Care (ADCC) team at Telstra Health, shares the company’s strategy for the disability and community care sector and their vision for creating a next generation software solution.
Sharing our vision
With older Australians remaining in their homes for longer than any previous generation and the introduction of the National Disability Insurance Scheme (NDIS), the disability and community care sector is facing unprecedented change and demand. Telstra Health recognised that providers require innovative technology to navigate this fast paced, consumer-led environment. With this in mind, Telstra Health acquired disability and community care software solutions Home Care Manager, ComCare and TCM. In 2016, these standalone, mature products joined our existing residential aged care solutions under the umbrella of our Telstra Health – ADCC division.
We are dedicated to supporting our clients and the aged, disability and community care sector. Our work within the disability and community care sector is focused on the following key areas:
Supporting our clients and our existing software
Our clients are at the centre of everything we do. We employ dedicated development and client services teams for each of our three disability and community care solutions to ensure these products are compliant and meet client needs. Client feedback has helped to define the roadmap for each of our solutions, with our teams focused on their continuous improvement. Our clients are also helping to shape our next generation disability and community care software solution through discovery workshops, face to face site visits and regular feedback.
Creating the next generation of software solutions
The expectation of software for the aged, disability and community care sector is changing. Providers have told us they require modular, cloud based, and device agnostic solutions to meet the challenges of an evolving workforce and increased client demand. User Experience (UX) and agile methodologies are now essential to create software that is intuitive, responsive and simple to use.
The older technology used to create most existing solutions in the market makes it difficult to meet the changing needs of providers. While other vendors may update their existing software, we aim to revolutionise it. In addition to advancing our current solutions, we are investing heavily in the next generation of disability and community care software to equip our clients with the tools to meet the needs of tomorrow’s disability and community care landscape. Our dedicated next generation product team is developing a solution to help simplify delivered services, solve the challenges faced by providers and improve the lives of the people receiving care and support.
What does this mean for our clients?
We will work with our clients to plan their transition to our next generation solution – when the time is right. We are in the unique position of understanding how all three products operate and can build a tailored transition for each solution. This process will be designed to minimise downtime and maintain continuity for our clients and the people they care for.
We are proud to offer personalised, expert services with the substantial product investment required to grow alongside the disability and community care market. Providers partnering with us now will benefit from a tailored, mature product today and the next generation of software solutions in the long term.
I look forward to sharing more of our journey as our next generation disability and community care solution develops. In the meantime, if you have any questions about our product strategy, please don’t hesitate to send us an email.
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Tags: aged care, aged care software, ageing, ageing population, CDC, cloud, cloud computing, ComCare, community care, consumer directed care, disability, health, home care, Home Care Manager, software, software provider, TCM, technology, Telstra Health, Telstra Health - Aged Disability & Community Care