Five hidden benefits of technology for aged care organisations

| 25 Aug 2014

Since the original release date of this post just over one year ago, the use of technology has steadily increased throughout the aged care sector. Today we take a look back at some of the hidden benefits of technology for aged care organisations for those that may have missed it the first time.

For many aged care providers, taking advantage of today’s technology-based solutions offers countless benefits; such as the ability to improve efficiencies, streamline processes, enable staff to work smarter and boost productivity, maximise funding, reduce compliance and safety risks, enhance the quality of care services, and the list goes on.

Beyond the usual suspects, here are five of the less obvious ways that technology can deliver value to an aged care organisation and its staff.

Technology can greatly improve the aged care experience for staff

One of the challenges for nursing and care staff is that administration within the sector has become increasingly complex over the years, due to the documentation and paperwork associated with care plans, assessments, progress notes and funding. Technology greatly improves the experience of modern day aged care for staff by enabling them to focus more of their time on doing what they do best – delivering care in compassionate and considerate ways. With simplified and automated processes in place, your staff will spend substantially less time on arduous paperwork and administrative tasks, and more time on delivering better care.

Technology can enhance communication between staff, residents, clients and their families

Technology applications are providing unprecedented scope for nursing and care staff to conduct more regular and convenient online interactions with the families of elderly clients and residents. These interactions will help staff in bridging the communication gap, as well as provide reassurance to families and advocates in the level of care and support that is being delivered to their loved ones. While they may not widely be requesting to communicate with your staff online at the moment, it won’t be long before societal expectations change and the demands for technology-based communication will soar.

Technology can improve staff engagement and boost company morale

The implementation process of new technology systems is a rare opportunity to collaborate with staff from every corner of the organisation. It gives staff an opportunity to share with one another, work together, embrace, debate, learn and overcome challenges. Engaging staff throughout the transition will improve morale, reduce frustration and help to foster a culture where nursing and care staff understand that their opinions matter and will be listened to.

An investment technology is also an investment in staff

When IT training is included as part of an organisation’s professional development or dedicated change management approach, the level of confidence that staff feel towards working with technology quickly increases. An investment in IT training not only enables staff to make the best use of an electronic system, it also provides them with the confidence to embrace technology in their own lives. Providing staff access to modern, easy to use technology and the appropriate training also goes a long way in helping to increase staff retention and the attraction of skilled employees.

Benefits of technology can encourage a flow-on effect throughout the organisation

You may also discover that as an technology-based system works to improve efficiency and productivity within your organisation, it will also prompt your staff to look at how they complete other tasks and responsibilities with a fresh perspective. If ideas and suggestions are encouraged, additional benefits will be realised as staff come to see the potential for improvements across their areas of influence and responsibility.

In what other ways have you seen technology provide additional value to your organisation – whether they have been measurable or not? Please share these with us in the comments section below.

Tags: aged care, technology

Sophia Bolden

Communications Manager

Sophia Bolden is the Communications Manager at Telstra Health - ADCC (formerly iCareHealth). With a background in the disability and aged care sector, she brings an understanding and passion for aged care. Sophia recognises the importance of social media and online communication in relating technology and aged care news in the most effective way possible.

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