Throughout the month of October, our team travelled to all states in Australia to host the iCareHealth User Groups. The uptake was overwhelming, with more than 200 clients gathering to collaborate at this year’s user groups.
iCareHealth’s National Sales Manager Michael Donnelly said it was always a delight to spend time with the people who work on the frontline in aged care.
“iCareHealth may develop the software but our clients are the ones that use it in ways that enrich the experience of aged care, for care staff and the people they care so tirelessly for,” Michael said.
“This year, our clients have continued to inspire us with the outstanding progress they’ve made in implementing and utilising innovative technology and processes to help enhance the delivery of aged care services in Australia,” he said. “Our clients’ drive to find new ways to improve efficiency, productivity and quality within their organisation is further confirmation of their steadfast commitment to providing the highest level of compassionate care.”
A few of these key accomplishments, as demonstrated by our clients recently have included:
Investment in skills
Staff working within aged care facilities are challenging common misconceptions by becoming ever more computer literate and investing in training to ensure they are using the features of our Clinical, Care and Medication Management software to its greatest potential.
Given the evidence of measurable increases in funding revenues achievable from ACFI optimisation, more aged care providers are using the electronic tools available to streamline the optimisation process.
The benefits to residents and their families, aged care providers and the wider health care community, all having timely, online access to electronic health records is enormous. A few clients have already undertaken the process of preparing their facilities to link and use Personally Controlled Electronic Health Records (PCEHR).
iCareHealth user groups are also designed as a forum for clients to share their knowledge and experiences using our software, and provide valuable suggestions and feedback. These contributions help us to understand the on-the-ground realities of the sector.
Allowing our clients to openly discuss and express their views about the features of our software, ensure that we can continue to help clients operate more efficiently and effectively, with higher quality care outcomes.
In addition to our hosted annual user groups with clients, we find other ways to collaborate with stakeholders from across the sector by attending leading industry conferences and networking events, partnering on specialised pilot projects, sharing information and resources via the blog, sending regular email communications, as well as contributing to online conversations on platforms such as LinkedIn, Facebook and Twitter.
We believe there is a great opportunity for the aged care sector, industry and government to collaborate in order achieve a deeper understanding of the sector’s needs, articulate those requirements, and importantly, prepare to adapt to the changes that will redefine the aged care landscape.
To reiterate what many of us already know: aged care providers will come to experience unprecedented pressure in the years ahead. Our ageing population is growing rapidly, and the number of people requiring complex care and support services is increasing. Along with demographic changes, more challenges stem from funding constraints, compliance requirements, workforce pressures and operating costs.
Dealing with these pressures will require a structural shift in thinking, and the way we provide care to the elderly people in our community will undoubtedly have to change, in order to cope with the demand. It is essential that we unite and continue to work together as a sector in order to navigate the new aged care landscape.