Who partners with iCareHealth?


Microsoft logo 

iCareHealth is proud to be a Microsoft Gold Certified Partner. Collaborative initiatives with Microsoft allows iCareHealth to provide residential and home care providers with the technology, software, services and devices that can deliver tangible benefits to business processes, staff and most importantly, to residents and care recipients. The system incorporates a variety of user interfaces that can be accessed via a configuration of devices including desktops, laptops and mobile devices – depending on operational requirements.

The partnership also certifies iCareHealth’s commitment to using technology advancements to enrich the experience of aged care.

Health Communication Network


To further drive the effective use of technology within the Australian aged care industry, iCareHealth has partnered with the Health Communication Network (HCN). HCN is Australia’s leading provider of clinical and practice management software. HCN’s flagship software is Medical Director software, which is used by more than 17,000 GPs to care for their patients during the consultation process.

An ongoing partnership with HCN has enabled the smooth transfer of information from Medical Director to iCareHealth’s Clinical, Care and Medication Management software. An easy to use interface gives aged care providers with an integrated view of the most up to date clinical information, while a single electronic health record within iCareHealth significantly reduces the risks that come with poorly managed documentation and administration.

iCareHealth and HCN have also enabled a link to provide care providers with access to AusDI Advanced, a comprehensive medicine information resource available online.


In 2006, iCareHealth and software provider Epicor, formed a partnership that has created a seamless workflow for customers.

Epicor’s Senior Living Solution (Epicor SLS) is a highly flexible IT solution designed to simplify management of core financial and resident information for providers in the aged care industry. When a resident first enters an aged care facility, a record is created in Epicor SLS. Once the resident is admitted, care staff use Epicor SLS to create an ‘episode of care’, which automatically creates a resident record in iCareHealth’s Clinical, Care and Medication Management software. This functionality greatly reduces documentation and duplicate data entry for dual customers with a single, secure point of data entry.

Ethan Group

Ethan Group

Founded in 2002, Ethan Group is an Australian-owned information technology and communications service that provides systems integration, technology sourcing, business systems architecture, telecommunications, and information communications technology (ICT) consulting services. Ethan Group’s involvement with the aged care industry helps aged care organisations and vendors improve their efficiency and cost of IT operations.

Ethan Group was chosen to host iCareHealth’s servers, due to their capabilities in providing highly secure and easily scalable environments. Ethan Group’s comprehensive management tools ensure reliable server operations and the reduced risk of server downtime, while providing assurance to iCareHealth that client data is always secure and protected.



Advancements in technology including IT infrastructure and devices are increasingly improving the aged care experience for providers, care staff and recipients of care.  Panasonic’s Toughbook is one device that is used by many aged care providers to enhance the power of iCareHealth’s residential aged care solution. The Panasonic Toughbook is a rugged, light weight mobile device that can be used to enhance the operational efficiencies of  iCareHealth’s range of software. The Panasonic Toughbook is designed to sit on top of the medication trolley, enabling providers to document a resident’s health information at the point of care, as well as safely administer medication.

With a user-friendly design, the device has an extended battery life and is completely resistant to liquids so it can also be sanitised with hospital-grade disinfectants.